These Terms and Conditions govern your use of the Vaya Travels website and the services provided by Vaya Travels (“we”, “us”, “our”). By accessing our website, submitting booking requests, or using our services, you accept and agree to these Terms and Conditions.
“User” / “You” / “”Client”—anyone using our website or requesting services from Vaya Travels.
“Booking Request”—a request submitted via our online forms for flights or travel packages.
“Consultant”—a representative of Vaya Travels who reviews booking requests and provides travel options.
“Services” — travel planning, flight booking support, travel package coordination, and related services.
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions and any policies incorporated by reference.
Vaya Travels provides travel planning support based on information submitted through our booking forms. We do not issue instant tickets online — all bookings are handled manually through our travel consultants and confirmed once options are reviewed and pricing is finalised.
Request Submission:
You submit a flight or travel package request through our online forms.
Review & Response:
A travel consultant reviews your request and responds with available options, pricing, and next steps.
Confirmation:
Booking is only confirmed once a consultant has contacted you and payment terms are agreed.
Payment:
Payments are processed securely through authorised channels at the time of confirmation.
You agree to provide accurate, current, and complete information when submitting requests. You are responsible for all travel documents (e.g., passport, visas) needed for your journey. Vaya Travels may offer guidance on documentation but is not liable for approval decisions made by embassies, airlines, or authorities.
Prices and availability are subject to change until final confirmation. All itinerary options and pricing must be confirmed by a consultant before payment. Travel inventory (flights, hotels, tours) is subject to airline/operator rules and availability at the time of booking.
Changes or cancellations after booking confirmation are subject to rules and penalties imposed by airlines, hotels, or service providers. Vaya Travels will assist with modifications based on the provider’s terms but will not be liable for fees imposed by external parties.
Refund eligibility and amounts are determined by the provider’s policies (airlines, hotels, etc.). Vaya Travels will facilitate requests, but refunds are processed according to applicable provider rules and timelines.
To the maximum extent permitted by law, Vaya Travels is not responsible for:
Losses or expenses caused by airline/operator changes, delays, cancellations, or refusals to provide services.
Acts of third parties, including airlines, hotels, and transport operators.
Travel document issues (passport, visa) or government restrictions.
We act as an intermediary and provide advisory and coordination services based on information available at the time.
Your privacy is important to us. Personal information collected through booking forms is managed according to our Privacy Policy and used to respond to your requests and provide you with travel services. We do not share your information with external parties except to the extent necessary to process bookings.
All content on the Vaya Travels website (text, graphics, logos, images) is owned by or licensed to Vaya Travels and protected by intellectual property laws.
Vaya Travels may change or update these Terms and Conditions at any time. Continued use of the website or services after updates means you accept those changes.
These Terms and Conditions are governed by the laws of the jurisdiction in which Vaya Travels operates.
If you have questions about these Terms and Conditions, you can contact us at:
support@vayatravels.com
